FAQ

1. What is Zentra?

Zentra is an online store offering a wide range of trending and high-quality products across lifestyle, tech, fashion, and home categories — delivered straight to your doorstep.

2. Where are you located?

We are an online-only business with global reach. Our products are shipped directly from our international suppliers to keep prices affordable and shipping efficient.

3. How long does shipping take?

Shipping times vary by location, but typically orders are delivered within 7–20 business days. You’ll receive tracking details once your order is on its way.

4. Do you offer free shipping?

Yes! We offer free worldwide shipping on most orders. Any exceptions will be clearly mentioned during checkout.

5. Can I track my order?

Absolutely! Once your order is shipped, we’ll send you a tracking number via email so you can monitor your delivery in real-time.

6. What is your return policy?

We offer a 30-day return policy on eligible items. If you’re not satisfied, simply contact us and we’ll guide you through the return or exchange process.

7. My item arrived damaged. What should I do?

We’re sorry to hear that! Please contact us at [your support email] with photos of the damaged product and we’ll send a replacement or issue a refund ASAP.

8. Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, we may be able to cancel or make changes. Contact us within 12 hours of placing your order for the best chance.

9. Do you ship internationally?

Yes, we ship to most countries worldwide. If your country isn’t available at checkout, feel free to contact us for confirmation.

10. How can I contact Zentra?

You can reach us anytime through our Contact Us page or email us at [your support email]. We typically respond within 24 hours.